How to Enable Email Forwarding in Outlook on the Web

Applies to: Outlook on the Web (outlook.office.com)

What Is Email Forwarding?

Email forwarding allows you to automatically send incoming messages from your Outlook account to another email address. This is useful if you want to consolidate multiple inboxes, monitor another account, or make sure you do not miss important messages when using a different email provider.

IT support often recommends email forwarding when employees need to temporarily monitor another account, transition between accounts, or ensure messages are backed up in an alternate inbox.

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Outlook on the Web

Step 1: Sign in

1. Open your browser and go to https://outlook.office.com.
2. Sign in with your email address and password.

Step 2: Open Settings

1. In the top right corner, click the Settings icon (gear icon).

Step 3: Navigate to Mail Forwarding

1. In the settings menu, select Mail.
2. From the submenu, select Forwarding.

Step 4: Enable Forwarding

1. Select Enable Forwarding to turn on forwarding.

Step 5: Enter the Forwarding Address

1. In the Forward my email to: field, enter the destination email address where you want messages sent.

Step 6: Keep a Copy (Optional)

1. If you want to keep a copy of messages in your Outlook inbox, check the box Keep a copy of forwarded messages.

Step 7: Save Your Changes

1. Click Save to apply your forwarding settings.

Sample Settings Screen:

[Forwarding Enabled]
Forward my email to: example@domain.com
[x] Keep a copy of forwarded messages

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Additional Tips

• Disable Forwarding: To stop forwarding, return to the Forwarding settings, uncheck Enable Forwarding, and click Save.
• Test Your Setup: Send a test message to your Outlook account and confirm it is received at the forwarding address.
• Security Considerations: Only forward to trusted email addresses, since forwarded mail may include sensitive or confidential information.
• Admin Controls: Some organizations restrict email forwarding for compliance reasons. If you do not see the option, contact your IT support team.