This service provides fully managed backup and recovery operations using NetFire’s cloud infrastructure. We support Veeam Backup & Replication as our preferred platform, but can also manage other compatible backup tools. Services include backup configuration, monitoring, license management, failure remediation, and recovery support — all under a prepaid labor model.
Important: This is a remote-only monthly service where your organization commits to a set number of hours to ensure backup operations remain secure, recoverable, and optimized. We handle job scheduling, storage retention, system performance tuning, and help with recovery requests as needed.
The base rate of $90 per hour applies to Systems Administrator time for backup-related tasks. Unused time does not roll over. Additional hours can be added through a new service order if needed.
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Fixed monthly commitment: You choose how many hours of backup support you want each month.
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Remote support only: All services are performed remotely. Onsite work is not included in this plan.
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Backup platform flexibility: Includes support for Veeam and other compatible backup solutions managed within the NetFire Cloud ecosystem.
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Configuration and monitoring: Setup, scheduling, job health monitoring, and alert response.
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Recovery support: Help restoring files, virtual machines, or entire systems.
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Backup failure remediation: Troubleshoot and correct failed or incomplete jobs.
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Ongoing software maintenance: Perform updates and patching for backup software and agents.
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License management: Maintain licensing for supported backup platforms and track entitlements.
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Backup server optimization: Improve performance of backup infrastructure based on usage patterns and load.
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Cloud storage included: Backups are stored in NetFire Cloud and governed by defined retention schedules.
- We configure and monitor your backup software and storage environment.
- Our team monitors your jobs, reviews failures, and makes necessary corrections proactively.
- You can request restores, schedule reviews, or adjust retention policies using your monthly time.
- Time is billed in 30-minute increments. Unused time expires monthly.
- Additional hours can be purchased through a new service order or quoted engagement.
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Daily backups: Retained for 30 days
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Weekly backups: Retained for 5 weeks
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Monthly backups: Retained for 6 months
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Yearly backup: Retained for 1 year
This default policy applies to backups stored in NetFire Cloud. It can be adjusted to meet compliance or operational requirements.
- Time is billed in 30-minute increments.
- Unused time does not carry over to future billing cycles.
- All services are delivered remotely unless scoped separately.
- The customer is responsible for initiating and validating test restores periodically.
- NetFire is not liable for data loss caused by corruption in the original data source or improper user actions.
Backup & Recovery Roles
| Labor Type |
Rate |
Description |
| Systems Administrator |
$180.00/hr |
Manages backup configuration, software licensing, job monitoring, recovery support, and server optimization. |
| Cloud Engineer |
$220.00/hr |
Assists with complex storage integration, performance tuning, and large-scale retention design. |
- Restore full systems, databases, or file-level snapshots
- Tune backup windows for efficiency
- Optimize backup repositories and deduplication settings
- Adjust replication or archive policies as needed
Disaster Recovery Checklist
- Have you tested recovery from your latest backup?
- Do you know how long it would take to restore a critical system?
- Are your retention policies and replication schedules aligned with your risk model?
- Does your team know who to call and what steps to take during an incident?
If not, we can help you formalize your recovery planning or build a tailored Disaster Recovery solution using the same managed backup foundation.
Our standard support hours are Monday through Friday, 9:00 AM to 5:00 PM Eastern Time. Emergency work outside these hours is billed at 2X the standard rate unless scheduled in advance.
To view the full breakdown of labor roles, hourly rates, and support policies, see our Fee Schedule.
This service ensures your data is securely backed up, actively monitored, and quickly restorable when needed. Whether you're protecting user data, VMs, applications, or full systems, we help keep you covered and confident.